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ALLE TRENGER LITT HJELP EN GANG I BLANT
Lurer du på noe? Ikke noe problem, vi hjelper deg gjerne.
HVORDAN LASTER JEG NED CASINOPROGRAMVAREN?
- Klikk på Last ned på hjemmesiden.
- Når du blir spurt om ‘vil du kjøre eller lagre denne filen?’ klikk Lagre.
- Installer casinoet.
HVORDAN REGISTRERER JEG EN KONTO?
- Pass på at du er koblet til internett.
- Klikk på Registrer deg på hjemmesiden.
- Registrer en konto for ekte penger.
- Fullfør registreringsprosessen.
HVORDAN SETTER JEG INN PENGER PÅ KONTOEN MIN?
- Når du har logget inn, klikk på Banktjenester.
- Velg din foretrukne innskuddsmetode under Innskudd.
HVA OM DET OPPSTÅR ET TIDSAVBRUDD UNDER MIN BANKTRANSAKSJON?
Tidsavbrudd er ofte forårsaket av tekniske feil. Om det skjer, vil dine penger kanskje ikke bli reflektert på din konto. I dette tilfelle, vil vår bankavdeling kreditere din casinokonto innen to arbeidsdager. Ellers kan du kontakte vår kundestøtte.
HVORDAN GJØR JEG ET UTTAK?
- Klikk på Banktjenester og velg Uttak.
- Angi beløpet du ønsker å ta ut.
- Du kan motta dine penger gjennom ulike betalingsmetoder, se mer her.
Til din fordel, vil pengene som du har valgt å ta ut, forbli på din casinokonto i 24 timer, noe som betyr at du kan reversere ditt uttak og bruke midlene til å fortsette å spille.
HVORDAN REVERSERER JEG ET UTTAK?
- Klikk på Banktjenester og velg Reversere uttak.
- Ditt ventende uttak vil vises.
- Angi det nye beløpet du ønsker å ta ut, eller reverser hele beløpet.
Om du har noen flere spørsmål, ta en prat med vår kundestøtte.
Hva er en forespørsel om inntektskilde/kilde til midler?
For å oppfylle vårt ansvar for due diligence, i henhold til hvitvaskingsloven (AML), gjeldende FATF-anbefalinger og FIAU-forskrifter, er vi til tider pålagt til å verifisere inntektskilden til våre kunder.
Kilde til midler defineres som "opprinnelsen til den enkeltes totale midler" og refererer til enhver aktivitet eller situasjon som har generert den aktuelle personens totale formue. Dersom vi vil verifisere dine kilder til midler, kan du bli bedt om å oppgi følgende dokumentasjon:
-
Kontoutskrifter
-
Lønnsslipp
-
Nylige bedriftskontoer
-
Salg av eiendom, øvrige detaljer i salgskontrakt
-
Skilsmisseavtale og rettskjennelse som spesifiserer avtalen
-
Testament som bestemmer fordeling av arven
Vennligst merk! Vi har dedikerte ansatte som ha ansvar for verifiseringen. Du kan være trygg på at all informasjon som deles med oss vil behandles konfidensielt og at vi vil gjøre vårt ytterste for å hjelpe våre kunder så godt vi kan.